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    Musings of a client – Thoughts about a designer’s work

    July 17, 2011

    Today I have the great pleasure to be lazy - a wonderful client wrote a blog for me! How  fantastic is that….

    Actually, Karen wrote the letter as a feedback to my very current previous entry about our work philosophy, and she graciously gave me permission to use it on the website.

    So without further a-do, here it is:

     I checked out your latest blog entries this evening & really enjoyed reading your thoughts.  There is a sensitivity for client “needs and wants” that comes through the writing and that is one of the many things I appreciate about both you & Kimberly.

     I can’t speak for other clients (and I ’m sure we are all entertainingly unique!) but from my perspective… I consider myself well experienced, educated and an expert in my professional field.  When I started the process of wanting to reconfigure a previously owned home to make it our home, it was very intimidating and sometimes I felt like I was back at my first day of Kindergarten, it was all so new and I had so much to learn!  In short, I felt dumb and uncomfortable.  The hundreds of books & magazines I had read did not prepare me for the reality of all the decisions involved in the process.  However, over the weeks my perspective slowly transformed and I appreciated the opportunity to exercise the creative side of my brain which is often overridden by the logical accounting side in my work world.  For example, this week I am selecting drapery for the master bedroom and I am excited rather than intimidated, keeping in mind that even small progress on the house (like curtains) is part of the realization of a personal dream.

     Even in the midst of my dumbness and hesitant decision-making, Kimberly went above and beyond and did a lot of handholding during our renovation and I will always be deeply grateful for the care and time you both gave on our project.  I think that the most important things I learned from you and Kimberly are as follows:

    1.       When you think you are losing it, be sure to hold onto your sense of humour and your professionalism.

    2.       Work with trades people who treat your home as if it were their own and anything less than excellent is not acceptable.

    3.       No matter how much you plan and prepare, renovations can be a Pandora’s box with many layers of wrapping around the box…stay calm and adjust your course as needed.

    4.       A creative designer is imperative to realize any vision you have for your home.  Most of us have the desire but the reality is that we do not have the creativity or skills.  I would encourage any of my friends to work a designer into their big or small redesign budgets.

     I sincerely appreciate not just your design skills but also your warm personalities, tactful and direct, technical and artistic, sensitive and strong, professional and patient…

     In your blog you mentioned a test as to what a client thinks “The Sky Is The Limit” means.  My initial interpretation from viewing your web site many months ago was that Ines must be very passionate as well as confident in her design work since she is offering her clients the sky.  And I think your on-line portfolio reflects your business name beautifully. 

    Sincerely,

    Karen

     P.S. – I really loved the “Royal View” floral design fireplace – it is gorgeous.

     

    I can’t thank you enough for this wonderful feedback, Karen!

     Both on Kim’s and my behalf, yours truly was a one-of-a-kind project, and we are very grateful that you entrusted us with helping you with your home.

    Karen’s long distance  project was a very unique challenge for us on various levels, and I am sure I have plenty of material to write about at a later point, when we also have some visuals for explanation…

    It’s also great feedback because it finally gives me a  spot to send my trusted and cherished collegue Kimberly Lewis Manning a huge and long overdue THANK YOU for all her hard and dedicated work, her great warm personality, her sense of humour, her patience, and her ability to keep me sane …

    We sure have a great team dynamic, and I am glad and honoured to have her in my life!

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